Denji & Pochita Toys

Thank you for choosing EL Hilman for your shopping needs. Please read the following shipping policy carefully to understand how your orders will be processed and delivered.

**Shipping Timeframe:**
At EL Hilman, we strive to ensure that your orders reach you in a timely manner. Our standard shipping timeframe is between 7 to 15 days from the date of purchase. Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather conditions or postal delays.

**Shipping Rates:**
We offer free shipping on your order.


**Order Processing:**
Once your order is successfully placed, please allow 1-3 business days for processing. During peak seasons or promotional periods, processing times may be slightly extended, but we always strive to process orders as quickly as possible.

**Order Tracking:**
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. You can use this information to track the status of your delivery through our chosen courier service.

**International Shipping:**
At this time, we only offer shipping within the United States. We do not ship internationally.

**Shipping Address:**
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible for assistance.

**Order Delivery:**
Once your order has been shipped, delivery times may vary depending on your location and the shipping method selected. While we make every effort to ensure prompt delivery, we cannot guarantee specific delivery dates.

**Lost or Delayed Shipments:**
In the rare event that your order is lost or significantly delayed in transit, please contact our customer service team for assistance. We will work with our shipping partners to resolve the issue and ensure that you receive your order as soon as possible.

**Contact Us:**
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us .Our friendly customer service team is here to assist you with any inquiries you may have.

Thank you for shopping with EL Hilman. We appreciate your business!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hillman.ernie@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hillman.ernie@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hillman.ernie@gmail.com.

We accept cards with MasterCard, Visa, Apple Pay, Paypal and American Express, Amazon,Discover, Meta Pay, Google Pay.

We Are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Debit at the dispatch of your order
If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Your card will be debited when we dispatch your order.

If your card transaction isn’t approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.